 Online Banking FAQsWhat is Online Banking? Online Banking allows you to view and manage your Extra Credit Union account through the Internet.
How do I register for Online Banking? To register for Online Banking you simply need to have a Online Banking Personal Identification Number (PIN) and an Internet connection. Then from our web site, ExtraCreditUnion.org, click on Account Login. Here you will key in your member account number (without any dashes) and your Online Banking PIN. You will be presented with our RegE disclosure. In order to continue, you must ACCEPT the terms and conditions of this agreement. In addition, for security measures, as soon as you log in, you will be required to change your PIN to a four to eight digit alphanumeric password.
What if I do not have a Online Banking PIN? You may apply for a Online Banking PIN by calling us at (586) 276-3000.
How do I gain access to my account online? Visit our web site, ExtraCreditUnion.org, click on the Online Banking login. Here you will key in your member account number (without any dashes) and the password you assigned yourself at the initial login.
How often is the information updated online? The information online is real time. Therefore, if you made a deposit through an ATM machine or branch office, you will see this deposit immediately online.
Is there a fee for this service? No. This is an added benefit.
What can I do online? You can view all your balances, transfer funds, view and print account history, view loan payment information, make loan payments, download account information to money management software and much more. You can also sign up for Extra Credit Union Online Bill Payment and Presentment, and E-Statements!
How do I cancel this service? Since there isn’t a fee associated with this service, it will not be necessary to cancel. Although, if you do not access your account online for six months or more, your account will be considered inactive and will be automatically removed from this service. If you wish to access your account again after you have been removed, you will need to register again (see question two).
How secure is my account information? The Online Banking program is equipped with the latest encryption technology, strict password protection, and a variety of network security measures.
What if I forget my password? If you forget your password, simply call Extra Credit Union at (586) 276-3000. After we verify your personal information, we can reset your account and assign you a new PIN. Then all you will have to do is login to Online Banking using the new PIN we have assigned to you. Again for security measures, as soon as you log in, you will be required to change your PIN to a four to eight digit alphanumeric password. Changing your Online Banking password will not change the Phone Account Access PIN. You may also use the "Forgot Password" feature located on the login page.
I entered my password incorrectly too many times and now I am locked out of my account. How do I reactive my account? To reactive your account, simply call Extra Credit Union at (586) 276-3000. After we verify your personal information, we can reset your account. Then all you have to do is log in to Online Banking using your password.
Revised 07/09 |
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