 E-Statement FAQsWhat is E-Statements? E-Statements stands for electronic statements. This service will allow you to receive your statements electronically via Online Banking vs. the traditional paper statement sent through the mail. What do I need to register for E-Statements? You will need access to Online Banking via the Internet, an e-mail address, and Adobe Acrobat Reader software installed on your computer. How do I register for E-Statements? Registration is simple. You simply log in to your account using Online Banking via our web site, ExtraCreditUnion.org, and click on the Login button. From there, you will click on the Enter button located under the section titled DataMail–Electronic Statements. Then you will need to read and accept the agreement document and key in the e-mail address to which you would like your statement notifications to be sent. How do I gain access to my E-Statement? Once you register for E-Statements, you will be able to access the statements using the Online Services button and then by clicking the Enter button located under the section titled DataMail–Electronic Statements. How quickly will I be able to view my statements online? If you receive a monthly or quarterly statement, your next statement will be accessible online. For example, if you register on March 25, then your March statement will be accessible to you online by April 4. How will I know when the statements will be ready for me to view? You will be notified via e-mail (sent to the e-mail address you supplied us during registration) that your statement is ready. What if my e-mail address changes? If you change your e-mail address, please use the “Update My E-mail” link on the E-Statement main page to notify us. How many statements will I be able to view online? You will be able to view up to three statements online. You may print or save the statement to your computer for longer retention. Do I still receive a paper statement via U.S. Mail if I am registered for E-Statements? No. Once you register for E-Statements, you will no longer receive paper statements via U.S. Mail. Is there a fee for this service? No. This is an added benefit. My computer does not recognize the MyStatement file type. You probably do not have a current version of Adobe Acrobat Reader installed on your PC. You can get a free download of this program by clicking here.
What if I need help, whom do I call? If you need help with this service or any other Extra Credit Union service, you may call us at (586) 276-3000 or e-mail info@extracreditunion.org. How do I cancel this service? If you find it necessary to cancel this service, you may do so online under the E-Statement main page.
Revised 07/09 |
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