What is Online Banking?
Online banking allows you to view and manage your Extra Credit Union account through the Internet.
How do I register for Online Banking?
To register for online banking you simply need to have a online banking personal identification number (PIN) and an Internet connection. Then, from our website, ExtraCreditUnion.org, click on account login. Here you will key in your member account number (without any dashes) and your online banking PIN. You will be presented with our RegE disclosure. In order to continue, you must ACCEPT the terms and conditions of this agreement. In addition, for security measures, as soon as you log in, you will be required to change your PIN to a four to eight digit alphanumeric password.
What if I do not have a Online Banking PIN?
You may apply for a online banking PIN by calling us at 586-276-3000.
How do I gain access to my account online?
Visit our website, ExtraCreditUnion.org, click on the online banking login. Here you will key in your member account number (without any dashes) and the password you assigned yourself at the initial login.
How often is the information updated online?
The information online is real time. Therefore, if you made a deposit through an ATM or branch office, you will see this deposit immediately online.
Is there a fee for this service?
No. This is an added benefit.
What can I do online?
You can view all your balances, transfer funds, view and print account history, view loan payment information, make loan payments, download account information to money management software and much more. You can also sign up for Extra Credit Union online bill payment and presentment and eStatements!
How do I cancel this service?
Since there isn’t a fee associated with this service, it will not be necessary to cancel. Although, if you do not access your account online for six months or more, your account will be considered inactive and will be automatically removed from this service. If you wish to access your account again after you have been removed, you will need to register again (see question two).
How secure is my account information?
The online banking program is equipped with the latest encryption technology, strict password protection, and a variety of network security measures.
What if I forget my password?
If you forget your password, simply call Extra Credit Union at 586-276-3000. After we verify your personal information, we can reset your account and assign you a new PIN. Then all you will have to do is log in to online banking using the new PIN we have assigned to you. Again for security measures, as soon as you log in, you will be required to change your PIN to a four to eight digit alphanumeric password. Changing your online banking password will not change the phone account access PIN. You may also use the “forgot password” feature located on the login page.
I entered my password incorrectly too many times and now I am locked out of my account. How do I reactive my account?
To reactive your account, simply call Extra Credit Union at 586-276-3000. After we verify your personal information, we can reset your account.Then all you have to do is log in to online banking using your password.
Online Banking: Enhanced login security
Security Upgrade FAQs – Summer 2012
Your online security is important to us. Soon, we’ll be upgrading your online banking experience to include a new security service, which is known in the online security industry as multifactor authentication, to further help protect you from identity theft. At Extra Credit Union we refer to this as enhanced login security.
What is Multifactor Authentication?
Authentication is the process used to allow access to only the correct customer. Without effective authentication controls, it is possible for fraudulent users to access your account. We authenticate customers by issuing challenges that only the true customer should be able to pass.
Multifactor authentication (MFA) means two or more different types, or factors of authentication must be passed. By using two different factors of authentication, we get a higher assurance that the customer is the correct intended user. MFA is commonly used to protect transactions at ATMs, where your card is something you have, and your PIN is something you know. Similarly with EMFA, your phone is something you have, and your password is something you know.
For convenience, after you successfully authenticate with your password and one-time passcode (OTP), you may enroll your computer for use in authentication. If you choose to enroll your computer, a special browser cookie will be present on the system, which will act in place of your phone for something you have in your possession.
What information will be required?
You will be prompted for your password. In addition you will be required to provide information that enables us to send you an OTP. We recommend that you enroll your personal mobile phone. Enrolling a phone number that is shared with others is not recommended.
When will I know that Multifactor Authentication/ Enhance Login Security is set for my accounts?
Soon you will be prompted to sign up when you login to your online banking session.
Follow the instructions to enroll your computer by providing the information requested.
What about mobile banking?
Mobile banking will continue to use challenge questions to confirm your identity.
How will it affect my online banking experience?
Instead of answering a challenge question, you will receive an OTP at the number you enroll. Optionally, you may then enroll your computer to act in place of your phone. Once you enroll your computer, the rest of your online banking experience will remain exactly the same.
Can I access my accounts from other computers at my home, my office or on the road?
Yes, you can access your accounts from any computer. However, when you authenticate from a system that does not have the special browser cookie, you will need to authenticate using the phone OTP instead. You may enroll multiple computers, but be mindful not to enroll a computer that you don’t often use, or that is shared with people you do not know. Enrolling a non-trusted computer is equivalent to lending your ATM card to a stranger.
Will this change force me to reset my current password?
No, however you will be prompted to sign up when you login to your online banking session. Follow the instructions to enroll your computer by providing the information requested.
For more information on Enhanced Login Security please contact 586-276-3000.