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Check Imaging and Reordering

What is Online Check Imaging?
The check imaging feature makes it easy to locate and view detailed information about specific check transactions by simply clicking on the check number within eBanking.

Is there a fee to print or view a copy of the check?
Viewing and printing an unlimited number of checks online is completely free of charge.

What determines if a check image can be viewed?
Any check that has a readable MICR number, which includes the account number, routing number and check number, at the bottom of the check will appear as a viewable image. However, if the payee had the check processed as an electronic funds transfer (EFT), you will not be able to view the image.

How do I get a copy of a check that was cashed at an Extra Credit Union branch or deposited into another Extra Credit Union account?
In most instances, these types of checks will have to be pulled from an off-site storage facility. Depending on how long ago the check cleared, occasionally we do still have them onsite. If the check is pulled from off-site, a small fee will be charged. To find out more, contact Extra Credit Union at (586) 276-3000.

How do I get a copy of a check that cleared as an EFT?
Unfortunately, at this time, if the check cleared electronically there is no way to obtain a copy of the check. Instead, you can request a copy of your checking account history on letterhead that shows the check clearing your account as an EFT.

How far back will I be able to view the check images?
The check images are stored online for 270 days.

What do I do if I need a check image that cleared farther back than 270 days ago?
In most cases, we can usually pull an image of an older check manually. To view a check that cleared longer than 270 days ago, just simply contact Extra Credit Union at (586) 276-3000.

My checks were lost or stolen, what do I do?
Contact Extra Credit Union during normal business hours at (586) 276-3000.

What is Online Check Reordering?
The online check reordering feature makes it easy to reorder checks right from within eBanking. This eliminates the need to have the reorder slip at the time the order is being placed. It also gives you the control to choose specific check designs and accessories.

How do I place a check order online?
Log in to your eBanking account and go to the eBanking tab, then click on the order checks button in the menu bar.

I have never placed a check order through Extra Credit Union; can I still order checks online?
Unfortunately, if you have never placed a check order through Extra Credit Union, you will need to come into an Extra Credit Union branch to place a first-time order.

Is there a way to check the status of my order?
Yes, you can check the status of your order by contacting Extra Credit Union at (586) 276-3000.

How long will it take to receive the checks?
It takes approximately 7 to 10 business days to receive the checks from the shipment date.

I still have not received my checks, what do I do?
If you have waited the full 10 business days since the shipment date and still have not received them, please contact Extra Credit Union at (586) 276-3000.

I received my checks, but there is an error on them. What should I do?
Bring the incorrect checks into an Extra Credit Union branch. A credit union representative will shred the checks for you and place a re-print order for you through Harland-Clarke. There is no additional fee, if this occurs. If you have any questions, contact Extra Credit Union at (586) 276-3000.

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