What is eStatements?
eStatements is an online service and electronic statement delivery method that allows you to receive, view, and print your current and past Extra Credit Union account statements. eStatements contain the same information as a paper statement.
What do I need to register for eStatements?
You will need access to eBanking via the Internet, an email address, and Adobe Acrobat Reader software installed on your computer.
How do I register for eStatements?
It’s easy and there a just three steps to follow:
Step1: Log in to eBanking.
Step 2: Click on the Services tab and then select the eStatement Registration option.
Step 3: Select eStatement, under Statement Type. Then enter your valid eMail address. Click, continue.
Step 4: Review the eStatement Agreement and confirm your eStatement Preference Selection. Click submit.
How do I access to my eStatement?
Access to eStatements is available within eBanking. Once signed into eBanking, you can find the link to view your eStatements under the eStatements tab.
How quickly will I be able to view my statements online?
If you receive a monthly or quarterly statement, your next statement will be accessible online at the end of the statement cycle. Every month, you will receive an email reminder when your eStatement(s) are ready to be viewed. This will be close to the first day of the month, and several days before a paper statement would arrive in the mail.
How will I know when the statements will be ready for me to view?
You will be notified via email (sent to the email address you supplied us during registration) that your statement is ready.
Do I still receive a paper statement via U.S. mail if I am registered for eStatements?
No. Once you register for eStatements, you will no longer receive paper statements via U.S. mail.
Is there a fee for this service?
No. This is an added benefit.
Can I stop eStatements service and return to mailed paper statements?
Yes. If you wish to return to paper statements, visit any Extra Credit Union branch or call (586) 276-3000 or toll-free at (877) 638-7628. Depending on the timing of your request, you may receive one electronic statement before your account converts back to mailed paper statements.
What if I need help, whom do I call?
If you need any assistance, please call (586) 276-3000 or toll-free at (877) 638-7628.