Department: Member Services
Reports to: Assistant Vice President of Member Services
Direct Reports: 28 Indirect Reports: 0
Location: 6611 Chicago Road, Warren MI 48092
Grade: 12 (Salary, Exempt)
Role
To direct lending and deposit functions to meet established goals for service, sales, productivity, and quality of work. Assist in planning, directing, and coordinating the
development of lending and new account policies, procedures, goals, and objectives. Assist in the directing of lending activity to meet Credit Union goals and objectives.
Essential Functions & Responsibilities
- Oversee lending and deposit functions; manage staff to meet established goals and objectives; keep staff motivated and moral high; conduct performance appraisals.
Support underwriting. Perform as part of the Credit Committee.
- Oversee and evaluate products and procedures and implement changes. Maintain system solutions for business issues to enhance service delivery.
- Prepare financial, lending, and operations reports for management. Ensure accuracy and completeness of information. Analyze loan data reports for corrective actions.
- Oversee the residential loan process and maintain knowledge of and adherence to internal mortgage compliance policies and procedures. Keep current with changing regulations and policies in the industry.
- Coordinate consumer loans and deposit training and education for the staff including policies and procedures to ensure compliance with the applicable Federal and State laws and regulations. Provide service and sales support, training, coaching, recognition, and subordinate development to staff.
Knowledge and Skills
- Three to five years of similar or related experience
- A two-year college degree or equivalent training and education
- Motivating and influencing others, fostering relationships, trust and diplomacy
- Proven track record of selling and servicing loans
- Working knowledge of regulations affecting consumer lending
- Good communication and supervisory skills
- Working knowledge of spreadsheet and word processing software; ability to use a PC and general office equipment including a 10-key calculator
