Learn more about Mastercard rewards from Extra Credit Union.
You may receive this error if your account is no longer active, or if your financial institution modified the name on your account. Please contact the Awards Redemption Center at 1-877-909-1450 and say “information.” An Awards Representative will be able to determine the cause of the error message and help you resolve it.
The only user ID requirement is that it cannot exceed more than 23 characters.
Passwords must contain a minimum of six characters and may not exceed 23 characters. You may use a combination of capital and lowercase letters, numbers, and special characters. Your password is case sensitive so it must match exactly as it was entered.
Yes, just enter your user id under the “Personal Page” and select “I forgot my password.” A password reset link will be sent to the e-mail address on file. To complete your request you must click on the link contained in the e-mail and create a new password. This link is only valid for 24 hours and may only be used once. If your e-mail address is no longer valid please contact your financial institution to request it be changed.
If you are successfully logged into your personal page, you can change your user id by selecting “My Account” and then “Change User Id.” You will be asked for your current user id, your new user id, and your current password, and then select save.
If you are successfully logged into your personal page, you can change your e-mail address by selecting “My Account”, “Contact Data,” and then “Update.” You will then be able to enter your new e-mail address, or you can call your financial institution to make this change.
Unlock personalized banking, exclusive rewards, and a community that supports you. Take the next step toward your financial freedom today.
