Mastercard Rewards – Air Travel

You can redeem your points by signing in and selecting “Order Award” on the redemption site or by calling a travel agent toll-free at 877-909-1450. Agents are available 6 a.m. to 6 p.m. Pacific Time, Monday through Saturday. Your point balance will be verified and your itinerary arranged.

Award ticket options and booking restrictions may vary including advance booking requirements. Actual travel must take place within 330 days after the reservation is made. Minimum or maximum stays may apply to certain air categories. Tickets for airline award seats are subject to availability and any terms or conditions imposed by the airline on travel dates you request.

Any errors or discrepancies must be reported to the travel center at 877-909-1450 immediately or at a minimum, within 24 hours from the time of the ticket booking. E-mail requests will not be accepted. Any changes made after the ticket issuance could incur additional fees and/or penalties, jeopardize availability, and cause the fare to increase at the account-holder’s expense except where those errors were made by us and reported by the account holder within the required 24-hour period. All voluntary changes at any time are subject to the program rules and could incur additional fees and/or penalties by the airline and/or the travel center. All airline tickets are non-refundable and redemptions are final. Points, credits, and cash refunds will not be issued for any changes or canceled travel arrangements.

Itinerary dates and/or departure/arrival times may be subject to change by the airline. You may accept changes in the itinerary or the ticket may be canceled without penalty and points reinstated.

Travel insurance is available for select award types. Account holders are responsible for any fees associated with the purchase of travel insurance. Please speak to a travel agent at 877-909-1450 for additional details.

Tickets may be issued in any name designated by the account holder but the tickets and/or itinerary will be mailed/e-mailed to the primary account holder address on file with the awards provider within the 50 U.S. states only.

Tickets will be issued as e-tickets, either through e-mail or U.S. Mail. Paper tickets are subject to an additional processing and delivery charge. Additional costs, such as rush charges and/or traceable overnight delivery of awards, are at the account holder’s expense.

Round-trip tickets must originate from, and return to, the same airport.

An open-jaw ticket is when you arrive in one airport and depart from another.

You must either depart prior to 11:59 p.m. on Saturday or return after 12:01 a.m. on Sunday.

No, once tickets are issued they are non-refundable and non-changeable. Account holders are responsible for any additional fees that apply if changes are permitted on your ticket and airline carrier. These fees typically include change fees, agency fees, and a difference in fare if applicable. All ticket changes must be booked on the same airline carrier. You may purchase additional travel insurance at the time the ticket is issued. Please contact a travel representative for details.

No, there are no partnership programs available.

If your ticket will be issued on the same airline that you accrue air miles, be sure to ask the travel representative to add your mileage plan number to the reservation. It is at the airline’s discretion as to whether the air miles from the trip will be added to your mileage plan. Refer to your mileage plan rules for complete information. If you are eligible to receive air miles, remember that it’s your responsibility to verify that the miles have been added to your plan.

Yes, if a seat is required for travel, redemption of points is required. Children under two years old may be able to fly for free if they sit on an adult’s lap. Please check with a travel representative for specific airline restrictions.

Account holders may be responsible for paying any government-imposed security fees, airline fuel surcharges, or other airport, airline, and agent fees. Lost, stolen, or otherwise destroyed airline tickets or other travel certificates will not be honored or replaced.