Mastercard Rewards – Gift Cards/Certificates

You can redeem your points by signing in and selecting “Order Award” on the redemption site and then select the type of gift card you’d like to order. Or if you prefer you can call the redemption center toll-free at 877-909-1450 from 6 a.m. to 6 p.m. Pacific Time, Monday through Saturday.

No, currently all gift cards are physical cards that will be mailed to the address on file as provided by your financial institution. Many merchants allow online purchases utilizing a gift card code and pin as designated on the back of the card. Please check with each merchant rules governing online purchases with a gift card.

For your protection gift cards may only be sent to the primary account holder address on file as provided by your financial institution. Please contact your financial institution to change your address with the Awards Redemption Center before placing your order.

You can find the address information under the Contact Data section of the “My Account” section on the left navigation bar. You must be signed in to view this information.

Your gift cards/certificates will be shipped within 7-10 business days to the primary account holder’s address on file with the awards provider within the 50 U.S. states only.

Once points are redeemed for a gift card/certificate they cannot be returned, changed, or exchanged and are not redeemable for cash or credit.

Gift cards are like cash. Most lost, stolen, destroyed, or expired gift cards/certificates are not replaceable. If a merchant is able to cancel and replace a card you may be responsible for associated replacement fees.

You have 30 days from the date an award is requested to report an undelivered gift card/certificate. Please call the Awards Redemption Center at 877-909-1450 and say “gift card status.”

Each merchant may impose additional terms and conditions which are specified on the card or certificate including but not limited to expiration dates and dormancy fees as state or federal regulations allow.

You can redeem your points by signing in and selecting “Order Award” on the redemption site or by calling one of our representatives. Hotel awards are for select hotels and must be requested at least 21 days in advance of travel. Blackout dates and other restrictions may apply. Awards may be subject to local taxes and fees, which are at the account holder’s expense. Awards are subject to any terms or conditions imposed by the hotel. Advance reservations may be required and are subject to availability at time of booking. Hotel awards are valid at participating locations and may be subject to change without notice. Awards must be presented and surrendered at check-in. Hotel awards are not replaceable if lost, stolen, destroyed, or expired and are non-refundable and redemptions of points final. Points, credits, and cash refunds will not be issued for any changes or canceled awards and are not redeemable for cash and are void if sold for cash or other consideration. Hotel awards will be fulfilled either by a paper certificate or plastic card depending on the award selected.

You can redeem your points by signing in and selecting “Order Award” on the redemption site or by calling one of our representatives. Car rental awards are for select rental agencies and must be requested at least 21 days in advance of travel. Blackout dates and other restrictions may apply. All taxes, fees, surcharges, and optional items are the responsibility of the award holder. Standard age, driver, credit rental requirements, and other restrictions imposed by the car rental company apply. Advance reservations may be required and are subject to availability at time of booking. Car rental awards are valid at participating locations and may be subject to change without notice. Awards must be presented and surrendered at check-in. Car rental awards are not replaceable if lost, stolen, destroyed or expired, and are non-refundable and redemptions of points are final. Points, credits, and cash refunds will not be issued for any changes or canceled awards and are not redeemable for cash and are void if sold for cash or other consideration. Car rental awards will be fulfilled either by a paper certificate or voucher card depending on the award selected.